Privacy Policy

At Lux Nails, we respect your privacy. This policy explains what information we collect when you book an appointment or visit our website, how we use it, and the choices you have.

Information We Collect

When you book an appointment or interact with us, we may collect:

• Your name, phone number, and email address (for booking confirmations and reminders)
• Service preferences and appointment history (so we can personalize your experience)
• Payment information (processed by our third-party payment provider — we don't store full card numbers)
• Photos of nail work, when you've given verbal consent for our portfolio or social media
• Website analytics data (pages visited, time on site, general location) via standard analytics tools

How We Use Your Information

• To schedule, confirm, and remind you of appointments
• To respond to your questions and follow up on services
• To send occasional promotional messages, with your consent (you can opt out anytime)
• To improve our services and website experience
• To comply with legal and tax obligations

How We Share Your Information

We do not sell your personal information. We share limited data only with:

• Our scheduling and payment processing providers, who are contractually required to protect your data
• Government or law enforcement when required by Washington State or federal law

Photos & Social Media

We sometimes photograph nail work for our portfolio, website, and social media accounts. Photos focus on hands and nails — we don't include faces or identifying details unless you specifically grant permission. If you'd prefer we don't photograph your work, just let your tech know.

Cookies & Analytics

Our website uses essential cookies to function and analytics cookies to help us understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as well.

Your Rights

You have the right to:

• Request a copy of the information we have about you
• Correct any inaccurate information
• Request deletion of your information (subject to record-keeping obligations)
• Opt out of promotional emails or text messages

To exercise any of these rights, email hello@luxnailsvancouver.com or call (360) 713-5999.

Data Retention

We keep client records for as long as you remain a client and for a reasonable period afterward to comply with legal and accounting obligations. Inactive records are securely deleted on a regular schedule.

Children

Our services are intended for adults and minors accompanied by a parent or guardian. We do not knowingly collect information from children under 13 without parental consent.

Changes to This Policy

We may update this policy periodically. The "last updated" date at the top reflects the most recent changes. Significant updates will be communicated through our website or email.

Contact

Questions about this policy? Email hello@luxnailsvancouver.com or call (360) 713-5999.